FAQ

Q. What is the closest station to Tokyo International Forum? Open

JR Line
1-minute walk from Yurakucho Station
5-minute walk from Tokyo Station (the concourse on the first basement floor connects with Tokyo Station on the Keiyo Line)

Subway
・1-minute walk from Exit D5 on the Tokyo Metro Yurakucho Line (connects to the concourse on the first basement floor)
Tokyo International Forum is also accessible by the Hibiya Line, Chiyoda Line, Marunouchi Line, Ginza Line, and Mita Line. For further details, click "Access" below.

Q. Is it OK to take photos in the building? Open

In public spaces, such as the Glass Building, Plaza, and Underground Concourse, visitors may take snapshots for short periods of time as a souvenir of their trip to Tokyo International Forum.
Please keep the following points in mind when taking photos.
・Many people visit Tokyo International Forum, so please refrain from photos, etc., that take up a lot of space using equipment such as tripods and reflectors, etc.
Please keep snapshots to a short period of time.
・Please be considerate, and try not to include other people in your photos.
・For information on photos in spaces where events are being held, please talk to the organizer.
If Tokyo International Forum staff decides those photos, etc. are exceeding these guidelines, security staff may ask you to stop. Thank you for understanding.

Q. What are the Tokyo International Forum Hours? Open

Opening Hours 7:00-23:30 (Open all year round)
*May be closed for repairs, etc.
*Event times will vary for different events.

Q. I lost something. Where should I go? Open

Please come to the lost and found desk (inside the Security Center on B1F of the Glass Building).
TEL:03-5221-9599(Hours: 7:00-23:30 (Tokyo International Forum hours))

Q. How can I send flowers or a letter to the organizer? Open

Tokyo International Forum cannot pass on gifts. Please contact the organizer directly.

FAQ by Category

  

Access and Parking

Q. What is the closest station to Tokyo International Forum? Open

JR Line
1-minute walk from Yurakucho Station
5-minute walk from Tokyo Station (the concourse on the first basement floor connects with Tokyo Station on the Keiyo Line)

Subway
・1-minute walk from Exit D5 on the Tokyo Metro Yurakucho Line (connects to the concourse on the first basement floor)
Tokyo International Forum is also accessible by the Hibiya Line, Chiyoda Line, Marunouchi Line, Ginza Line, and Mita Line. For further details, click "Access" below.

Q. Is parking available? Open

There are 420 spaces for passenger cars (including 7 accessible spaces and 1 EV space) in the B3F parking lot.
Fee: ¥200/30 min.
Hours: 7:00 - 23:30 (Parking lot is closed outside business hours)
- The parking lot can be very crowded on weekends and during events, so we recommend using public transportation whenever possible.
- Monthly parking options are also available. For further details, please contact us.
(Sales and Planning Division TEL:03 (5221) 9038 weekdays 9:00-17:00)

Q. Is motorcycle parking available? Open

No, it is not. Due to the structure, we ask that you refrain from parking motorcycles in the B3F parking lot. Thank you for your cooperation.

Q. Is bicycle parking available? Open

Bicycle parking is available for Tokyo International Forum visitors on the Yurakucho Station side of the Glass Building. (About 20 spaces)
Please understand that spaces are limited, so open spots may not be available.

Q. Can I use the community cycle? Open

The Tokyo Chiyoda City Bike Share (Bicycle rental) Cycle Port is located in the building. This system offers bicycle rentals and returns at any Cycle Port in the area.

Q. How can I get to the Glass Building conference rooms (G401 - 701)? Open

Please use the Glass Building B1F elevator.
Persons visiting in a wheelchair or with a baby stroller from 1F may enter via the Glass Building 1F Yurakucho Station side entrance, head to the right side of the stairs, go all the way through the automatic doors, then use the elevator on the right side.

Q. How can I get to the hall E (B2F) using an elevator? Open

Use an elevator near the center bridge on B1F of the Glass Building to go to B2F.

  

Building Facilities and Services

Q. What are the Tokyo International Forum Hours? Open

Opening Hours
7:00-23:30 (Open all year round)
*May be closed for repairs, etc.
*Event times will vary for different events.

Q. Where is the information desk? Open

This is located on the first floor of the Glass Building on the Yurakucho Station side. Here you can find Tokyo International Forum guidebooks, tourist guidebooks, and a Tokyo International Forum souvenir stamp.
Opening Hours 8:30-19:30

Q. Is a cloakroom available? Open

There is no permanent cloakroom. A cloakroom can be used when made available by an event organizer.

Q. Is a smoking space available? Open

Smoking is not permitted in public spaces.
Smoking spaces are available in each facility when participating in events held in the halls and conference rooms.
- Please note that in some cases, the organizer may request that smoking spaces be closed.
Some restaurants and cafes in the building have smoking seating.

Q. Are pay lockers available? Open

Pay lockers are available in the following five locations: in front and at side of Famima!!, next to Tokyo Station (Keiyo Entrance) on B1F, in the Glass Building on B1F of the Yurakucho side and on B1F of the Tokyo Station side.
[Available: 7:00-23:30]

Q. Are ATMs available? Open

On the first floor Tokyo Station side of the Glass Building you will find Mizuho Bank and Seven Bank, and a Japan Post Bank ATM inside Famima!! on B1F underground concourse.

Q. Are beverage vending machines available? Open

Beverage vending machines are located in the following places:
・Glass Building: Near the 4F - 7F elevators. and behind the escalator on B1F
・1F Plaza
・1F: Near emergency stairs between blocks B and C
・1F: Near entrance to block D

Q. Is there somewhere I can use the internet or Wi-Fi? Open

Free public Wi-Fi is available in public areas such as the lobby, Underground Concourse, and Plaza, provided by the following five companies. (As of February 1, 2019) 
Softbank Wi-Fi, docomo Wi-Fi, JAPAN FREE Wi-Fi, Wi2 300, UQ WiMAX
Talk to the appropriate staff member for details on Wi-Fi provided at each shop and restaurant.

Q. Is it OK to take photos in the building? Open

In public spaces, such as the Glass Building, Plaza, and Underground Concourse, visitors may take snapshots for short periods of time as a souvenir of their trip to Tokyo International Forum.
Please keep the following points in mind when taking photos.
・Many people visit Tokyo International Forum, so please refrain from photos, etc., that take up a lot of space using equipment such as tripods and reflectors, etc.
Please keep snapshots to a short period of time.
・Please be considerate, and try not to include other people in your photos.
・For information on photos in spaces where events are being held, please talk to the organizer.
If Tokyo International Forum staff decides those photos, etc. are exceeding these guidelines, security staff may ask you to stop. Thank you for understanding.

Q. Are tours of Tokyo International Forum available? Open

Although tours are not available for rental spaces and back offices, visitors can feel free to tour public spaces during business hours. We also offer tours that take approximately 30 minutes to the general public. Reservations can be made using the application form for group tours (Groups: from 5 to 20 people, reservations: from three months to one week in advance).

Q. Are there any restaurants that allow smoking? Open

Please check Shop & Restaurants for information on restaurants that allow smoking.

Q. Are there any places where groups can eat boxed lunches or can meet? Open

No, there are not. Thank you for understanding.

Q. Are pets permitted in the building? Open

Pets are only permitted in the Plaza if brought in a hand-held carrier or cart (where the pet is completely enclosed) or on a leash.
Please refrain from bringing pets into the building or parking lot.
Note: Service dogs are exempt from this rule, and may be brought into the facilities.

  

Visitors with Children, Accessibility Information

Q. Where can I find information on how to visit Tokyo International Forum in a wheelchair, and on accessibility? Open

Please check the Barrier-free Information.

Q. Do you lend wheelchairs? Open

Wheelchairs can be borrowed at information desks, the Security Center, and main halls. Please talk to a nearby staff member or use the intercom.
Intercom locations can be found here.

Q. Where is the multipurpose toilet (changing diapers, wheelchair accessible)? Open

Multipurpose toilets are located throughout the facilities.
Please check the building map for locations of multipurpose toilets in public spaces.
Check the hall and conference room floor map for locations in halls and multifunction conference room halls.
Note: Ostomate accessible toilets are located on Glass Building 1F and B3F.

Q. Is a nursing room available? Open

Yes, it is located next to Cafe Lexcel on B1F of the Glass Building. [Available: 9:00-18:30]
Persons who wish to use the nursing room may ask for a key via the intercom. A staff member will bring the key to you.
Note: Men are asked to refrain from entering the nursing room. If you would like to change a diaper only, a diaper changing station is available in the multipurpose toilets.
Nursing room facilities: 2 private nursing rooms with curtains, 1 diaper changing station, 1 formula preparation station, 1 sink

Q. Is a childcare room available? Open

There is no permanent childcare room. This room can be used if the organizer of the event wishes to set up a childcare room.

  

Lost and Found

Q. I lost something. Where should I go? Open

Please come to the lost and found desk (inside the Security Center on B1F of the Glass Building).
TEL:03-5221-9599(Hours: 7:00-23:30 (Tokyo International Forum hours))

Q. I found a lost item. Where should I go? Open

Please either turn it in at the lost and found desk (inside the Security Center on B1F of the Glass Building) or nearby staff member, such as at an information desk (on 1F of the Glass Building Yurakucho Station side). When doing so, please inform the staff of where the item was found. In some cases, the staff may ask for your name.

TEL:03-5221-9599(Hours: 7:00-23:30 (Tokyo International Forum hours))

Emergency Information

Q. What should I do if I need to call an ambulance? Open

If you require an ambulance, please dial 119 directly in case of emergencies.
After dialing 119, please contact the Security Center. The security staff will help smoothly guide the ambulance to your location and provide additional support.
Ambulance request TEL 119
Security Center TEL 03-5221-9078

Q. Are there AED (Automated External Defibrillator) in the building? Open

Tokyo International Forum installed AED stations in December 2004 in order to further improve safety measures for visitors. There are currently 15 AED stations within the buildings.
An AED unit is a medical device that applies an electric shock to hearts that have spasmed and lost the ability to pump blood (ventricular fibrillation), returning the organ to normal rhythm.

Event Information

Q. Where can I find information on events? Open

Please check the event calendar. The calendar contains the latest information provided by organizers on public events.

Q. Why are some events not shown on the calendar? Open

The event calendar is created based on information provided by the organizer. Some events may not be included at the request of the organizer. Also, individual uses of conference rooms are not posted on the calendar.
- Note that details may be changed.
- Please contact the organizer directly for information on events that do not appear on the calendar. We cannot provide information on events that do not appear on our website.

Q. How can I purchase tickets or find out more details on an event? Open

Please contact the organizer for event details.

Q. Are same-day tickets available? Will merchandise be sold? Open

Please contact the organizer for event details.

Q. Can you tell me about the locations of seats in halls A and C? Open

You can view a seating arrangement here. Click the camera icon on a seat to display the view of the stage from that location.

Q. What row are the front row seats in hall A on 2F in relation to 1F? Open

They are the 26th row. For details, check the hall A seating arrangement.

Q. Are there wheelchair accessible seats available? Open

Please contact the event organizer, as wheelchair accessible seats may or may not be available, or the location may differ depending on the event.

Q. What row are the front row seats in hall C on 2F in relation to 1F? Open

The front row seats on the sides of the 2F seating area are the 11th row. The front row seats in the center of the 2F seating area are the 20th row. For details, check the hall C seating arrangement.

Q. What row are the front row seats in hall C on 3F in relation to 1F? Open

They are the 24th row. For details, check the hall C seating arrangement.

Q. How can I send flowers or a letter to the organizer? Open

Tokyo International Forum cannot pass on gifts. Please contact the organizer directly.

Facility Usage

:
Q. Is it OK to bring in outside food and drinks? Open

To help maintain a sanitary environment, we ask that you refrain from bringing in outside food and drinks. If you would like to provide food and drinks, please use our catering service.

Q. Is it OK to bring in wireless microphone equipment? Open

We ask that you refrain from bringing in wireless microphone equipment, as doing so can result in crossed lines.

Q. Is it OK to bring in simultaneous interpreting equipment? Open

We ask that you refrain from bringing in simultaneous interpreting equipment.

Q. Is it OK to bring in animals? Open

In order to maintain a sanitary environment, we ask that you refrain from bringing in any other organisms. (Excluding service dogs)

Q. Is there a designated vendor for exhibition decorations? Open

Tokyo International Forum uses a designated company for exhibition decorations in consideration of facilities safety management. For further details, please contact us.
(Sales and Planning Division TEL:03 (5221) 9050)

Q. How can I check facility availability? Open

If you would like to use one of our facilities, please contact us via Booking Inquiries. A sales representative will respond within one to three business days after the inquiry is received (excluding non-business days such as weekends and national holidays).

Q. What are the capacities and fees of halls and conference rooms? Open

Please check the Facilities.

Q. Are blueprints of the facilities available? Open

You can download layout plans for each facility here.

Q. Is Wi-Fi available? Open

A Wi-Fi network can be made available for a fee when required. A permanent Wi-Fi network is not available.

Q. Is it possible to entrust items to Tokyo International Forum ahead of time? Open

No, we do not offer such a service. Please bring items, etc. on the day you will use the facilities.

Q. What is the process on the day of facilities use? Open

A key to the conference room will be provided 15 minutes before your start time. Please come to the conference room reception counter on 4F of the Glass Building.
Talk to a sales representative when using a hall, etc.

Q. I would like to have my items shipped after facilities use is over. What should I do? Open

Tokyo International Forum does not have a designated delivery service, so organizers must request collection and transportation.
Please make sure that items are collected within facilities usage time.
Famima!! (B1F) offers shipping services, but they may not be able to handle large requests, so be sure to contact them ahead of time. (Famima!!: 03-6259-3657)

Q. What are the Tokyo International Forum parking lot hours? Open

7:00 - 23:30. The parking lot cannot be accessed outside of these hours. Details can be found here.
See below for information on 24-hour parking lots.

Q. Is a childcare room available? Open

A childcare room is available in the building, but it is not available at all times.This room can be used if the organizer of the event wishes to set up a childcare room.
Note that when using the existing childcare room, Tokyo International Forum arranges for babysitters, using our designated provider. For further details, please contact a sales representative.
- If the organizer has a designated childcare provider, the Glass Building conference room or another can be rented and used as a childcare room.

Q. Is there a place where a computer or fax can be used? Open

A self-service copy and fax room located on the 4th floor of the Glass Building (coin operated). Printing from USB memory sticks and CD-R formats is also available.
[Available: 8:30-19:30]
- Fees per copy: Black and white copy ¥10, color copy ¥50, fax ¥50 (flat rate for domestic faxes)
Copier service is available at Famima!! on B1F underground concourse.

Basic Information on Tokyo International Forum

Q. What is the history and management philosophy of Tokyo International Forum ? Open

The Tokyo International Forum history can be found in "About Tokyo International Forum".
The management philosophy is as follows.
Tokyo International Forum is a company that was created to enhance the appeal of the community, Tokyo, and Japan, and communicate it to the world as a leading convention and art center.
Details can be found here.

Q. Where can I find information on events organized by Tokyo International Forum? Open

We hold a variety of sponsored events. Look here for further details.

Q. Where can I find details about the architecture of Tokyo International Forum? Open

Japan’s first official international design competition recognized by the International Union of Architects (UIA) was held in 1988 to seek design submissions for the Forum. The following year a design by the U.S. architect Rafael Viñoly was selected from among 395 designs submitted by architects from 50 countries. Under the direction of Mr. Viñloy, a large team of design staff, including from Japan, started work on the basic design for realizing his overall architectural vision. Construction of the Forum commenced in October 1992, and was completed in May 1996.
Details can be found here.

Q. Where can I find information about the artwork in Tokyo International Forum? Open

There are 134 pieces of artwork from 50 artists around the world displayed in the buildings, based on the theme of "A Boat of Diversity".

Q. What environmental initiatives are you involved in? Open

Tokyo International Forum is engaged in a variety of initiatives to reduce our environmental impact. You can find more details Environmental Initiatives.